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Build an Automated Lead Follow-Up Sequence

Sales SaaS intermediate ClayZapier Central

How to use

  1. Copy the prompt below
  2. Paste it into Clay, Zapier Central
  3. Review the output and follow up with refinements
Prompt
Design a complete automated lead follow-up system for [product name], a [one-sentence product description]. This sequence triggers when a lead [trigger event, e.g. "signs up for a free trial," "downloads a whitepaper," or "requests a demo"] and nurtures them toward [conversion goal, e.g. "booking a sales call" or "upgrading to a paid plan"].

**Lead scoring criteria:**
Before any follow-up, classify the lead into one of three buckets based on the data we have:
- Hot lead: [define criteria, e.g. "company size 50+, filled out all form fields, visited pricing page"]
- Warm lead: [define criteria, e.g. "signed up but incomplete profile, browsed 3+ pages"]
- Cold lead: [define criteria, e.g. "signed up with a personal email, only visited one page"]

Create a different follow-up track for each bucket.

**Hot lead track (7 days, 4 touchpoints):**
- Day 0 (immediate): Personalized welcome email from [founder/sales rep name]. Reference their company by name. Offer a calendar link to book a 15-minute call this week. Tone: direct, respectful of their time.
- Day 1: SMS or Slack notification to sales rep with lead details and a suggested talk track based on their company profile.
- Day 3: If no call booked — send a short case study email featuring a customer in their industry. Include one specific metric.
- Day 6: If still no engagement — final email with a Loom video walkthrough customized to their use case. Subject: "made this for [company_name]."

**Warm lead track (14 days, 5 touchpoints):**
- Day 0: Welcome email — friendly, explains what they now have access to. Include 3 quick-start steps.
- Day 2: Educational email — share the most common mistake new users make and how to avoid it.
- Day 5: Product tip email — highlight the one feature that gets the most "aha" moments, with a 30-second walkthrough link.
- Day 9: Social proof email — 2-3 short testimonials from users similar to them.
- Day 13: Re-engagement — "You've been quiet" email. Ask one question: "What's holding you back?" Offer a call or a reply.

**Cold lead track (21 days, 3 touchpoints):**
- Day 1: Simple welcome, low commitment. Link to one helpful blog post or guide.
- Day 7: Value-only email — a useful tip they can apply regardless of whether they use [product name].
- Day 20: Breakup email — "Should I stop emailing you?" with a one-click unsubscribe and a one-click "actually, let's talk" option.

**Automation rules:**
- If a lead books a call or upgrades at any point, immediately stop the sequence
- If a lead opens 3+ emails but never clicks, trigger an internal alert for manual outreach
- If a lead clicks a pricing link, move them up one bucket (cold → warm, warm → hot)
- All emails should come from a real person's name, not "[product name] Team"
- Track: open rate, click rate, reply rate, and conversion rate per email

For each email, provide: subject line, preview text, body copy (under 120 words), and CTA.

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